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General FAQ
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PTZ Camera
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- How to find PTZ IP address
- How do I change the IP address of PTZ Camera?
- How do I set the PTZ camera to be on my network?
- How do I connect Mac PC to the PTZ camera?
- Does this camera need the power adapter if I use a POE switch?
- How to restore camera's default IP address,username and password in IR remote control
- How to restore factory defaults
- How to use PTZ NDI Camera connect Skype, Zoom
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- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to control PTZ Camera by ZowiePTZ
- If I set a preset using the remote control, can I call that preset from the IP interface?
- How to use STREAM DECK to control the PTZ camera
- How to control PTZ camera by BITFOCUS Companion
- Supporting Xbox Joystick control
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
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- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
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Streaming Encoder
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- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
- Does the LiveV400 support OSD?
- Is device video collage supported?
- How to get LIveV400’s Serial Number
- What resolutions and framerates can the LiveV400 stream?
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- Which bands(frequencies) does the LiveV400 support?
- Which 4G(LTE)USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
- Can the LiveV400 stream to multiple destinations at once?
- How to use SIM card to connect to the network?
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Medical Video Recorder
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- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
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- Brief description of the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
- How to find the version information on the MediDVR
- Output formats supported by the MediDVR
- Set up the video input and resolution on the MediDVR
- What video resolutions are supported?
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AI PTZ Camera
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- How to find PTZ IP address?
- How to restore factory defaults
- How to restore camera’s default IP address,username and password?
- How to use PTZ NDI Camera connect Skype, Zoom
- Which video formats does PTZ compatible with BlackMagic devices?
- AI PTZ Camera(1080P Version) - HDMI & SDI output delay
- How to upgrade the firmware at MAC OS?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ?
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PTZ Controller
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- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
- Does this controller support VISCA over IP ?
- Does the RS232 and RS485/422 work on this controller?
- Can the gateway IP address be changed?
- I tried to connect in the network but the Gateway IP address and DNS server could not be changed. Could you tell me how to change them?
IR remote control shortcuts
Here are current PTZ camera IR commands that can be done from the supplied IR remote control
1. Standby Key
After 3s long press, the camera will step into standby mode. Long press 3s again, the camera will self- check again and back to HOME position.
2. Camera Address Selection
Select the camera address to control.
3. Number Key
Set or run 0-9 presets.
Press a number key 0-9 directly to run a relative preset.
4. */# Key
Key combination use.
5. Focus Control Key
Auto Focus: Enter auto focus mode.
Manual Focus: Enter manual focus mode. Switch the camera focus mode to manual focus by pressing [+] or [-] to adjust.
Focus(near): Press [+] key (Valid only in manual focus mode)
Focus(far): Press [-] key (Valid only in manual focus mode)
Press and hold the key, the action of focus will keep continue and stops as soon as the key is released.
6. Zoom Control Key
Zoom +: Lens near (Zoom in)
Zoom -: Lens far (Zoom out)
Press and hold the key, the camera will keep zooming in or out and stops as soon as the key is released.

7. Set/ Clear Preset key
Set Preset: Set a preset position the users should press the [SET PRESET] key first and then press the number key 0-9 to set a relative preset.
Clear Preset key: Clear a preset position, the user can press the [CLEAR PRESET] key first and then press the number key 0-9 to clear the relative preset.
Note: 10 preset positions in total are available by remote controller. Press the [#] key three times continually to cancel all the preset.
8.Pan/ Tilt Control Key
Press ^ Key: Tilt up
Press v Key: Tilt down
Press < Key: Pan left
Press > Key: Pan right
[HOME] Key: Return to the middle position or enter the next level menu
Press and hold the up/ down/ left/ right key, the pan/ tilt will keep running until it runs to the end point and the pan/ tilt running stops as soon as the key is released.
9. BLC Control Key
Back Light ON OFF: Turn on or off the back light.
10. Menu Setting
Enter/ Exit the OSD menu or return to the previous menu.
11. Camera IR Remote Control Address Setting
[*] + [#] +[F1]: Camera Address No.1
[*] + [#] +[F2]: Camera Address No.2
[*] + [#] +[F3]: Camera Address No.3
[*] + [#] +[F4]: Camera Address No.4
12. Key Combination Function
[#] + [#] + [#]: Clear all presets
[*] + [#] + [6]: Restore factory defaults
[*] + [#] + [9]: Flip switch
[*] + [#] +[AUTO]: Enter into the aging mod
[*] + [#] + [3]: Menu set to Chinese
[*] + [#] + [4]: Menu set to English
[*] + [#] +[MANUAL]: Restore the default username, password, and IP address
[#] + [#] + [0]: Switch the video format to 1080P60
[#] + [#] + [1]: Switch the video format to 1080P50
[#] + [#] + [2]: Switch the video format to 1080I60
[#] + [#] + [3]: Switch the video format to 1080I50
[#] + [#] + [4]: Switch the video format to 720P60
[#] + [#] + [5]: Switch the video format to 720P50
[#] + [#] + [6]: Switch the video format to 1080P30
[#] + [#] + [7]: Switch the video format to 1080P25
[#] + [#] + [8]: Switch the video format to 720P30
[#] + [#] + [9]: Switch the video format to 720P25