General FAQ
ZowieBoxPro
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Quick Start
- How to supply power for ZowieBox Pro
- How to use touch screen of ZowieBox Pro
- Does ZowieBox Pro support PoE?
- How to connect your Zowietek device via ZowieX
- How to Connect ZowieBox with Your Devices?
- What is the login account and password
- How to set the IP address for ZowieBox Pro
- If I didn't have LAN, how can I visit ZowieBox Pro?
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General
- Recommendations for storage device speed
- Does ZowieBox support OSD？
- Can ZowieBox switch to a still image? Like jpeg that says be right back?
- What USB dongles does ZowieBox support?
- No Ethernet Port on Laptop， how to extend ethernet to use NDI?
- How to improve device temperature and fan sound
- Whether Zowietek Products Support Decimal Resolution Input, Encoding, and Recording
- How to set up PC display adapter settings when ZowieBox identifies the computer signal source as having an incorrect or unsupported resolution
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Encoding
- How to set encoding bitrate
- How to configure SRT Caller Listener Rendezvous Mode
- How to configure SRT related parameters
- How to use SRTMiniServer for streaming
- How to stream to OBS by SRT
- How to decode/encode SRT to ZowieBox Pro using vMix
- How to get RTSP streaming URL
- Does ZowieBox Pro support saving video files to local disk?
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Decoding
- How to switch to Decoder mode
- Failover
- How to decode NDI Source
- Can it decode multiple NDI feeds at once?
- Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
- Why can't it decode NDI from VLC/OBS?
- How to decode a local stream
- How to Use ZowieBox as an RTMP Server for Video Decoding
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NDI
- How to switch to NDI mode
- How to use NDI Discovery Sever to achieve cross-segment encoding and decoding
- How to use NDI multicast
- How to setup NDI Discovery Server for cross network segment
- Instructions for NDI over WIFI
- How to use NDI Bridge cross-public network transmission
- How to discover device NDI using OBS NDI plugin
- How to get device NDI video in vMix
4K Video Encoder/Decoder
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Quick Start
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General
- Bitrates corresponding to different resolutions in NDI mode
- Can in record to usb and encode at the same time?
- Can it get multiple NDI feeds as input?
- Can ZowieBox switch to a still image? Like jpeg that says be right back?
- Device is hot, will it has any problem？
- Does it support power pass through? Meaning can the ZowieBox accept or provide power through the USB-C?
- Does ZowieBox support OSD？
- Does ZowieBox support saving video files to local disk?
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Stream
- Can it store multiple steam keys for YouTube?
- Can ZowieBox stream to multiple destinations at once?
- Do you have to create an event on Facebook and YouTube before every stream or one key works every time if i plug it in the encoder?
- Does this device support RTMP(S), the secure RST that facebook is now requiring?
- How can I solve image and sound out of sync in OBS?
- How to decode a local stream
- How to get ZowieBox working in the OBS?
- How to get ZowieBox's NDI video in vMix?
4K PTZ Camera
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Quick Start
- Equipment installation and connection
- How to Check ZowiePTZ’s IP Address
- How to install the ZowiePTZ by ceiling mount？
- How to install the ZowiePTZ by wall mount
- How to set up ZowiePTZ to connect with my equipments?
- IR remote control shortcuts
- Led Light
- My computer can’t find ZowiePTZ at NDI tool, what should I do?
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General
- Bitrates corresponding to different resolutions in NDI mode
- Can it store multiple steam keys for YouTube?
- Can ZowiePTZ stream to multiple destinations at once?
- Do you have to create an event on Facebook and YouTube before every stream or one key works every time if i plug it in the encoder?
- Does ZowiePTZ support saving video files to local disk?
- Hardware Version and Compatibility
- How can I solve image and sound out of sync in OBS?
- How to change the IP address of ZowiePTZ by IR remote control
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Camera Control
- How to control your ZowiePTZ by vMix
- How to control ZowiePTZ by BITFOCUS Companion
- How to control ZowiePTZ by ZowieBox
- How to control ZowiePTZ by ZowiePTZ software
- How to make the remote control direction correspond to the pan/tilt rotation direction
- How to use PTZ IP Controller to control ZowiePTZ
- How to use serial port to control ZowiePTZ
- How to use STREAM DECK to control the ZowiePTZ
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Camera Setting
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Streaming
4K POV Camera
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Quick Start
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General
- Bitrates corresponding to different resolutions in NDI mode
- Hardware Version and Compatibility
- How to adapt the button direction to the output direction
- How to change the lens？
- How to check ZowieCam’s IP Address
- How to configure SRT related parameters?
- How to correct the image blur in one corner for ZowieCAM M12 AF?
- How to flip the encoding screen
PTZ Controller
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Quick Start
- How are the buttons on the ZowieKBD organized?
- How to add a camera to ZowieKBD via ONVIF？
- How to add a Camera to ZowieKBD via serial protocol?
- How to add a camera to ZowieKBD via Sony VISCA？
- How to add a camera to ZowieKBD via VISCA Over IP？
- How to add an NDI camera to ZowieKBD？
- How to add/modify groups?
- How to connect ZowieKBD to network and power？
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General
- How do I navigate the ZowieKBD menu with the joystick or knob?
- How to Add or Edit Camera Groups in ZowieKBD?
- How to Modify or Edit an Existing Camera in ZowieKBD?
- How to Set, Call, or Reset Presets on ZowieKBD to Factory Default？
- How to Switch Between Active Cameras or Groups in ZowieKBD?
- How to Switch Display Modes or Output Priorities on ZowieKBD?
- What information is shown on the ZowieKBD screen?
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PTZ Universal Controller 90950-221
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PTZ Network Controller 90950-222
- Can I use two or three protocols to control different PTZ camera at same time?
- Can the controller be turned off when using POE?
- Can the gateway IP address be changed?
- Comparison of PTZ Controller Parameters
- Does the RS232 and RS485/422 work on this controller?
- Does this controller support VISCA over IP ?
- How many presets (max) per camera can you set up?
- How to search the camera by ONVIF
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PTZ Serial Controller 90950-211
4K Video Recorder
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Quick Start
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General
- After recording to USB. Can I play to tv the one recording in USB ?
- Can HDMI output 4k?
- Can I hook this up to a console to play games?
- Can I pause my recording and restart the recording when I am taking a break?
- Can I record videos directly from a Smart TV?
- Can I use it as a DVR?
- Can I use this to record from iphone apps?
- Can I watch one program while recording another?
AI PTZ Camera
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Quick Start
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General
- AI PTZ Camera（1080P Version) - HDMI & SDI output delay
- Does AI Tracking Camera supports ZowiePTZ？
- How do I connect Mac PC to the AI PTZ camera?
- How to find PTZ IP address?
- How to restore camera’s default IP address，username and password?
- How to restore factory defaults
- How to update the new firmware
- How to upgrade the firmware at MAC OS?
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Streaming
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- How to get PTZ cameras working in OBS
- How to get PTZ cameras’ videos in vMix
- RTMP live streaming to Facebook directly from the AI PTZ camera
- RTMP live streaming to YouTube directly from the AI PTZ camera
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Camera Control
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Camera Setting
PTZ Camera
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Quick Start
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General
- Does this camera need the power adapter if I use a POE switch？
- How do I change the IP address of PTZ Camera?
- How do I connect Mac PC to the PTZ camera?
- How do I set the PTZ camera to be on my network?
- How to find PTZ IP address
- How to restore camera's default IP address，username and password in IR remote control
- How to restore factory defaults
- How to upgrade Zowietek products?
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Camera Control
- How to control PTZ camera by BITFOCUS Companion
- How to control PTZ Camera by ZowiePTZ
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
- How to use STREAM DECK to control the PTZ camera
- If I set a preset using the remote control, can I call that preset from the IP interface?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
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Camera Setting
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Streaming
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to pull stream through RTSP(VLC)
- RTMP live streaming to Facebook with PTZ camera
Streaming Encoder
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Quick Start
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General
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Network
- Can the LiveV400 stream to multiple destinations at once?
- How to aggregate the network to make the live more smooth
- How to bond
- How to connect the LiveV400 to the internet
- How to use SIM card to connect to the network?
- Preparation before pushing the stream
- The most important step to use the built-in 5G/4G(APN setting)
- Which 4G（LTE）USB dongle does the LiveV400 support?
ZowieX
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Quick Start
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General
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