-
General FAQ
-
PTZ Camera
-
- How to find PTZ IP address
- How do I change the IP address of PTZ Camera?
- How do I set the PTZ camera to be on my network?
- How do I connect Mac PC to the PTZ camera?
- Does this camera need the power adapter if I use a POE switch?
- How to restore camera's default IP address,username and password in IR remote control
- How to restore factory defaults
- How to use PTZ NDI Camera connect Skype, Zoom
-
- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to control PTZ Camera by ZowiePTZ
- If I set a preset using the remote control, can I call that preset from the IP interface?
- How to use STREAM DECK to control the PTZ camera
- How to control PTZ camera by BITFOCUS Companion
- Supporting Xbox Joystick control
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
-
- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
-
Streaming Encoder
-
- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
- Does the LiveV400 support OSD?
- Is device video collage supported?
- How to get LIveV400’s Serial Number
- What resolutions and framerates can the LiveV400 stream?
-
- Which bands(frequencies) does the LiveV400 support?
- Which 4G(LTE)USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
- Can the LiveV400 stream to multiple destinations at once?
- How to use SIM card to connect to the network?
-
Medical Video Recorder
-
- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
-
- Brief description of the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
- How to find the version information on the MediDVR
- Output formats supported by the MediDVR
- Set up the video input and resolution on the MediDVR
- What video resolutions are supported?
-
-
AI PTZ Camera
-
- How to find PTZ IP address?
- How to restore factory defaults
- How to restore camera’s default IP address,username and password?
- How to use PTZ NDI Camera connect Skype, Zoom
- Which video formats does PTZ compatible with BlackMagic devices?
- AI PTZ Camera(1080P Version) - HDMI & SDI output delay
- How to upgrade the firmware at MAC OS?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ?
-
PTZ Controller
-
- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
- Does this controller support VISCA over IP ?
- Does the RS232 and RS485/422 work on this controller?
- Can the gateway IP address be changed?
- I tried to connect in the network but the Gateway IP address and DNS server could not be changed. Could you tell me how to change them?
How to use SIM card to connect to the network?
First, plug the relevant antenna into the device.
11: Connect to USB 4G Dongle.
13: Connect to Internal 5G LTE antenna.
14: Connect to Internal 4G LTE antenna.
15: Built-in 5G, Plug the NANO SIM card in here.
16: Built-in 4G, Plug the NANO SIM card in here.


Insert the SIM card in the correct orientation.
Please keep it turned off until you insert the card correctly.
Built-in 5G/4G
To use the built-in 5G/4G, you should enable the built-in 5G/4G network seen below. The default 5G/4G option is selected to be promoted.
Click the pen icon in the red mark box on the picture above, turn on “APN Auto” and the device will automatically identify the SIM card. Or you can turn “APN Auto” off and fill in “APN”. Please ask your network operator or search online to find the APN of your 4G LTE network. When the APN setting is changed, don’t forget to restart the device to take effect.
Side USB 4G
Once the encoder connects with USB 4G Dongle, the device automatically connects to the 4G net. However, it is necessary to set the 4G dongle at first. ZTE MF833V 4G LTE dongles are recommended.
Using a USB 4G dongle, push and slide the cover to the end direction of a dongle to open the dongle cover. Locate the SIM card slot. It holds a Standard SIM card. Insert the SIM card into the corresponding card slots. You will need a Nano to standard SIM card adapter if your SIM card is a Nano card. Face the SIM card metal contact side down, replace the dongle cover, and slide it into place.

Click the pen icon in the red mark box on the picture above, turn on “APN Auto” and the device will automatically identify the SIM card. Or you can turn off “APN Auto” and fill in “APN”. Please ask your network operator or search online to find the APN of your 4G LTE network. When the APN setting is changed, don’t forget to restart the device to take effect.
Side USB 4G
Once the encoder connects with USB 4G Dongle, the device automatically connects to the 4G net. However, it is necessary to set the 4G dongle at first. ZTE MF833V 4G LTE dongles are recommended.
Using a USB 4G dongle, push and slide the cover to the end direction of the dongle to open the dongle cover. Locate the SIM card slot. It holds a Standard SIM card. Insert the SIM card into the corresponding card slots. You will need a Nano to standard SIM card adapter if your SIM card is a Nano card. Face the SIM card metal contact side down, replace the dongle cover, and slide it into place.
Then, insert the USB dongle into one of your computer ports. The computer identifies the new hardware and starts installation automatically.
When the installation is complete. The USB dongle web management page is displayed, and the USB dongle connects
to the network automatically if the correct APN is set. After installing the program, it will create a shortcut on the user’s device.
If the computer does not start the USB dongle installation automatically, find the AutoRun.exe file in the USB dongle root directory, and double-click the file to run it. Access http://192. 168.8. 1 to check the device status.

After inserting the USB dongle into one of your computer ports. The computer doesn’t identify the new hardware
and starts installation automatically. It is suggested to check and correct APN manually. Click “Settings” to enter the setting interface. After clicking the “APN”, and selecting “Manual”, the user can set APN manually.

