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General FAQ
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PTZ Camera
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- How to find PTZ IP address
- How do I change the IP address of PTZ Camera?
- How do I set the PTZ camera to be on my network?
- How do I connect Mac PC to the PTZ camera?
- Does this camera need the power adapter if I use a POE switch?
- How to restore camera's default IP address,username and password in IR remote control
- How to restore factory defaults
- How to use PTZ NDI Camera connect Skype, Zoom
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- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to control PTZ Camera by ZowiePTZ
- If I set a preset using the remote control, can I call that preset from the IP interface?
- How to use STREAM DECK to control the PTZ camera
- How to control PTZ camera by BITFOCUS Companion
- Supporting Xbox Joystick control
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
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- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
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Streaming Encoder
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- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
- Does the LiveV400 support OSD?
- Is device video collage supported?
- How to get LIveV400’s Serial Number
- What resolutions and framerates can the LiveV400 stream?
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- Which bands(frequencies) does the LiveV400 support?
- Which 4G(LTE)USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
- Can the LiveV400 stream to multiple destinations at once?
- How to use SIM card to connect to the network?
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Medical Video Recorder
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- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
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- Brief description of the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
- How to find the version information on the MediDVR
- Output formats supported by the MediDVR
- Set up the video input and resolution on the MediDVR
- What video resolutions are supported?
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AI PTZ Camera
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- How to find PTZ IP address?
- How to restore factory defaults
- How to restore camera’s default IP address,username and password?
- How to use PTZ NDI Camera connect Skype, Zoom
- Which video formats does PTZ compatible with BlackMagic devices?
- AI PTZ Camera(1080P Version) - HDMI & SDI output delay
- How to upgrade the firmware at MAC OS?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ?
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PTZ Controller
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- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
- Does this controller support VISCA over IP ?
- Does the RS232 and RS485/422 work on this controller?
- Can the gateway IP address be changed?
- I tried to connect in the network but the Gateway IP address and DNS server could not be changed. Could you tell me how to change them?
AI PTZ Camera Quick Start

Preparation
Inside the box, please find
1) PTZ Camera
2)Power supply and power cord
3)Remote control
WARNING: Don’t move or rotate the camera by seizing the camera head.
You also need
1)Two AAA alkaline batteries for the remote control
2)Video monitor with HDMI input, or SDI input
3) RJ45 LAN cable.
4) PC or Laptop.
Connection
Connect HDMI output as the diagram to video monitor. If you are professional and have an SDI monitor, you can also try connecting the SDI output to the video monitor instead.
Power on
Connect the power supply, no power switch. Instantly, you will see the camera starts to rotate to its default parking position of the front middle.
A LED in front will be in RED flash and turn to stead GREEN in a couple of seconds.
Now, you will see crystal and beautiful video pictures on the monitor.
Control the Camera by Remoter
Put two AAA batteries inside the remote control. Point to the front of the PTZ camera. Use the four arrow buttons to control the pan and tilt. Press HOME always park the camera in the front middle anytime.

Press ZOOM +/ – to change far/near.
Press MENU to set up the camera.

Control Camera by Network
Connect the LAN port of the camera to the router or switch.
Change the PC IP setting
Note: The pictures below are used for reference only, please set them according to the actual network condition. IPv4 Address 192.168.1.190 is used as an example, the last segment could be different.
1) Press Win + R, then type cmd and Enter.
2) Type IP config in the window and Enter.
3) Type ncpa. cpl in the same window and enter.
4) Right-click Local Network connection and select Properties, then double-click Internet Protocol Version 4 (TCP/IPv4).
5) Type in the IP address, subnet mask, and Default gateway found in step 2.
6) Use default gateway as the Preferred DNS server address and 8.8.8.8 as the Alternate DNS server.
7) Click Advanced. Add a new IP address, whose first three segments are the same as the camera factory default IP address (192.168.5.163). Type 192.168.5.26 for example. The subnet mask remains the default.
8) Save settings.




Web login and control
Now, you can access the camera, open the web browser, type IP address 192.168.5.163, then Enter to go to the camera login page.

Select language: English
User name: admin
Password: admin
At this time, you can see the preview of the camera video. Do the pan, tilt, and zoom control via LAN. For detailed advanced network and NDI settings and control, please refer to chapter 4 of the User Manual.

Change the IP of the camera
For future convenience, Change the IP of the camera to the same IP segment of your LAN, for example, 192.168.1.163.
Note: Above IP address cannot be the same as any other computers or devices in the LAN. Ifforgetthe IP one day, and note that it will show on the left- top corner of the video in seconds when power is on each time.
MAC PC IP setting
Click the + button on the left-bottom corner to add the 2nd Ethernet IP at 192.168.5.x segment, then you can access the camera.
