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General FAQ
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PTZ Camera
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- How to find PTZ IP address
- How do I change the IP address of PTZ Camera?
- How do I set the PTZ camera to be on my network?
- How do I connect Mac PC to the PTZ camera?
- Does this camera need the power adapter if I use a POE switch?
- How to restore camera's default IP address,username and password in IR remote control
- How to restore factory defaults
- How to use PTZ NDI Camera connect Skype, Zoom
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- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to control PTZ Camera by ZowiePTZ
- If I set a preset using the remote control, can I call that preset from the IP interface?
- How to use STREAM DECK to control the PTZ camera
- How to control PTZ camera by BITFOCUS Companion
- Supporting Xbox Joystick control
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
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- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
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Streaming Encoder
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- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
- Does the LiveV400 support OSD?
- Is device video collage supported?
- How to get LIveV400’s Serial Number
- What resolutions and framerates can the LiveV400 stream?
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- Which bands(frequencies) does the LiveV400 support?
- Which 4G(LTE)USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
- Can the LiveV400 stream to multiple destinations at once?
- How to use SIM card to connect to the network?
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Medical Video Recorder
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- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
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- Brief description of the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
- How to find the version information on the MediDVR
- Output formats supported by the MediDVR
- Set up the video input and resolution on the MediDVR
- What video resolutions are supported?
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AI PTZ Camera
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- How to find PTZ IP address?
- How to restore factory defaults
- How to restore camera’s default IP address,username and password?
- How to use PTZ NDI Camera connect Skype, Zoom
- Which video formats does PTZ compatible with BlackMagic devices?
- AI PTZ Camera(1080P Version) - HDMI & SDI output delay
- How to upgrade the firmware at MAC OS?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ?
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PTZ Controller
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- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
- Does this controller support VISCA over IP ?
- Does the RS232 and RS485/422 work on this controller?
- Can the gateway IP address be changed?
- I tried to connect in the network but the Gateway IP address and DNS server could not be changed. Could you tell me how to change them?
Troubleshooting
MediDVR Troubleshooting
Before you start to use MediDVR, please refer the manual of your video source device to get the correct information of video output signal that your video device supply.
You’re suggested to plug or unplug video source device to MediDVR while power off.
The built-in LCD screen or external monitor of MediDVR will display blue-screen if no video source input is connected, in which MediDVR can’t decide video input signal correctly.
In the following Problem/Solution section, please refer the solutions and adjust your devices correctly.
P: The equipment does not start up.
S: Confirm that the power plug is connected. (Make sure that it is properly connected to an outlet and has not become disconnected.) Switch the Power Button on.
P: The screen shows black or stripes.
S: If the incorrect video input option or input resolution selected, device will be unable to get video input signal or judge video input signal correctly, so screen will display incorrectly, such as noise, blue screen, or with vertical stripe. Please refer the follow table and set correctly depend on your video input device.
P: How to set the right resolution/FPS?
S: The equipment will automatically find the suitable Resolution and FPS depending on the input signal when starting up or the signal type is chosen. We recommend you not to manually change the options of Resolution or FPS except for special situations.
P: Cannot upgrade.
S: Try to restore to default under the setting menu and then repeat the upgrade procedure again.
P: Video color is not correct.
S: If the video color of small LCD or the color of recorded video is not correct, try to change Chroma-> Normal to Reversal under the video menu.
P: No Video on LCD and preview DVI output.
S: Check all physical connections.Make sure to use INPUT button to select correct video input.To preview the DVI output video, please go to Menu-> Video-> Output and switch on.
P: The selected Storage media is not right.
S: MediDVR requires manual selection of storage media.
Please use STORAGE button to select correct storage media and make sure the disk is formatted in FAT32.
P: Recorded video corrupted.
S: Once video recording stopped, it will take some time to save video. When recording is stopped, the MediDVR takes a few seconds to save the file. To prevent data loss, before unplugging the storage device, please press the STORAGE button (or directly touch the storage icon in the upper right corner of the LCD screen) to select the current storage interface to eject the device.
When you hear a beep and the system prompts “USB# can safely remove the current storage”, eject the storage media.
P: Video don’t display correctly.
S: It is always a good idea to switch to the video or turn on the MediDVR after the video input signal connected stably. Set the video signal to AUTO under the video menu. MediDVR can detect and recognize the input video format automatically.
P: Use a TF Card while the video files malfunction/recording corruptions happened.
S: The writing speed requirements of the TF card are as follows:
1. For TF cards with a speed level of V30 or higher, the write speed must be greater than 60MB/s.
2. It is recommended to use SanDisk Extreme, SanDisk Extreme. For users who need to record for a long time all year round, SanDisk High Endurance is recommended. It is not recommended to use any TF card other than the recommended TF card, which may result in no guarantee of video quality.
P: Use an USB Flash Drive while the video files malfunction or
recording corruptions happened.
The write speed requirements for USB flash drives are as follows:
1. For USB flash drives with USB3.0 interface, the write speed needs to be greater than 60MB/s.
2. It is recommended to use SanDisk CZ73, CZ74, CZ430 and CZ880. It is not recommended to use any other USB flash drive as this may result in no guarantee of video quality.
P: The screen shows incorrect information when the files of a full USB drive has been deleted before long and the USB then connect the device again.
S: In this case you can try to format the USB drive to “FAT32” or restart the device to solve this problem.