RMA Return Procedures
RMA product in valid warranty period will be repaired or replaced with new or refurbished parts free. A product whose warranty period has expired or which has been damaged or misused may be determined to be out of warranty. It will be repaired or replace for a fee.
How to format large disk to FAT32
If the disk capacity is over 1TB, 3rd party free tools has to be used. The first one is FAT32Formatter from Tokiwa. No installation required, select the partition to and format to FAT32. The second free tool is Verbatim FAT32 Tool which will allow you to convert disk drive to FAT32 in seconds. The 3rd one is FAT32Format that you can get job done. This is the best and only recommended one so far. No installation required.
How to get a RTMP(S) URL?
For example: Facebook
Go to your Facebook account.
Create a post -> More -> Live Video.
Select “Use Stream Key”.
Copy the Server URL & Stream Key
Paste them into RTMP(S) address setting section of encoder.
How to update the firmware?
Download the new firmware on our product’s page.
Turn on the device.
Attention: Keep the encoder connecting power and internet during the upgrade, the upgrade process cannot be interrupted, otherwise the encoder cannot be restored.