RMA Return Procedures
All RAM retuend items must follow the shipping instruction on RMA form. Otherwise, Zowietek don’t take any resonsiblity to the tax, delay, damage or refuse.
The customer is responsible for paying the shipment charges when returning the product to Zowietek. Zowietek will pay for the shipment of the repaired items under warranty back to customer.
How to format large disk to FAT32
If the disk capacity is over 1TB, 3rd party free tools has to be used. The first one is FAT32Formatter from Tokiwa. No installation required, select the partition to and format to FAT32. 2nd free tool is Verbatim FAT32 Tool which will allow you to convert disk drive to FAT32 in seconds. The 3rd one is FAT32Format that you can get job done.
It is probably best no to have a mix of NTFS and FAT32 partitions on one drive. Keep only one FAT32 partition per drive is recommended.
CF Card Compatibility
How to get a RTMP(S) URL?
For example: Facebook
Go to your Facebook account.
Create a post -> More -> Live Video.
Select “Use Stream Key”.
Copy the Server URL & Stream Key
Paste them into RTMP(S) address setting section of encoder.
How to update the firmware?
#menu1testDownoad the new firmware on our product’s page.
Turn on the device.
Attention: Keep the encoder connecting power and internet during the upgrade, the upgrade process cannot be interrupted, otherwise the encoder cannot be restored.
According to the LAN IP address displayed on the LCD, connect to the network, enter the WEB interface -> software upgrade -> browse to select the file -> confirm.
The device is updating….
The encoder will automatically restart after each upgrade.
PTZ Camera--How to Streaming to Youtube
Create an event on YouTube and get the following info from YouTube.
Youtube will give you two parameters, “stream key” and “stream URL”
Fill these two parameters into the “Host Address” and “Stream Name” of the camera
Some models may need to open the audio configuration to push the stream normally. If you cannot push the stream according to the above method, try to turn on the audio. If it not work, please change Encoder Type change to AAC.