We are currently focusing on OEM/ODM based business. If you are experiencing a technical or service problem, please first contact your dealer whom you purchased the products. You can contact us directly if you bought products from us. There is no support for end user generally.

RMA Return Procedures

In the event of a hardware failure, please contact Zowietek to verify product failure. Once the failure confirmed, please obtain a Return Material Authorization (RMA) number and fill out the RMA form properly in detail. Zowietek reserves the right to refuse the shipment that do not have an authorized RMA number or that do not follow the shipping instructions on RMA form. If RMA requested items was not received from the customer within thirty (30) days of the RMA assignment date, the RMA will be closed. RMA product in valid warranty period will be repaired or replaced with new or refurbished parts free. A product whose warranty period has expired or which has been damaged or miused may be determined to be out of warranty. It will be repaired or replace for a fee.

RMA Shipment

Original packaging should be used in available to minimize the potential for shipment damage. Board product must be enclosed in an antistatic bag to avoid ESD damage. All RAM retuend items must follow the shipping instruction on RMA form. Otherwise, Zowietek don’t take any resonsiblity to the tax, delay, damage or refuse. The customer is responsible  for paying the shipment charges when returning the product to Zowietek. Zowietek will pay for the shipment of the repaired items under warranty back to customer.

RMA Form

How to format large disk to FAT32

Sometimes we have to format a large, for example over 32GB, SD card, USB Flash Drive or USB mobile hard drive into FAT32 format. The simplest way is use Windows DOS. Open a command window by going to Start, then Run and typing in CMD. Now type in format /Q /FS: FAT32 X: Replace the letter X with the letter of your external hard drive in Windows. Windows will go ahead and begin formatting the drive in FAT32!
If the disk capacity is over 1TB, 3rd party free tools has to be used. The first one is FAT32Formatter from Tokiwa. No installation required, select the partition to and format to FAT32.  2nd free tool is Verbatim FAT32 Tool which will allow you to convert disk drive to FAT32 in seconds. The 3rd one is FAT32Format that you can get job done.
It is probably best no to have a mix of NTFS and FAT32 partitions on one drive. Keep only one FAT32 partition per drive is recommended.

CF Card Compatibility

Micro DVR is compatible with most of CF cards but we cannot test the compatibility of all CF cards. Here just list a few of them. Micro DVR has the CF card compatibility checking mode to quickly and easily test the compatibility. SanDisk is the only recommended card.
Brand Product Capacity(GB)
SanDisk Ultra, Ultra II Series 1GB-16GB
SanDisk Extreme III, IV Series 1GB-32GB
Transcend TSxGCF133 1GB-32GB
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