General FAQ

Category description

RMA Shipment

Original packaging should be used in available to minimize the potential for shipment damage. Board product must be enclosed in an anti-static bag to avoid ESD damage. All RAM returned items must follow the shipping instruction on RMA form. Otherwise, Zowietek don’t take any responsibility to the tax, delay, damage or refuse...
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RMA Return Procedures

In the event of a hardware failure, please contact Zowietek to verify product failure. Once the failure confirmed, please obtain a Return Material Authorization (RMA) number and fill out the RMA form properly in detail. Zowietek reserves the right to refuse the shipment that do not have an authorized RMA number or that do not follow the shipping instructions on RMA form...
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