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General FAQ
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4K Video Encoder/Decoder
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- How to set up ZowieBox to connect with my equipments?
- How to connect with PS5/4 ?
- How to connect with X-Box Series？
- How to connect with Nintendo Switch?
- My computer can't find ZowieBox at NDI tool, what should I do?
- What is the login account and password of the ZowieBox?
- How to set the IP address for ZowieBox?
- How to change device name?
- How to supply power for ZowieBox？
- How to use cold shoe?
- How to manually update firmware for ZowieBox?
- How to reset ZowieBox?
- Will this save the settings after being disconnected from power?
- If I didn't have LAN, how can I visit ZowieBox?
- Does ZowieBox support PoE?
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- How to switch to NDI mode
- How to switch to Decoder mode?
- How to switch HDMI loop out and output?
- How to use video recording
- Does ZowieBox support saving video files to local disk?
- How to use ZowieBox connect to Zoom?
- Does ZowieBox support OSD？
- How to modify the resolution when computer is the signal source?
- How can I power for Monitor or PTZ Camera by ZowieBox's DC out?
- How can I use ZowieBox connect to PTZ Camera?
- How can I use X-Box to control the PTZ Camera via ZowieBox?
- Would this be usable by a gaming console? for example, is the HDMI passthrough (with no latency) while recording to YouTube?
- Does ZowieBox support multicast transmission?
- Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
- What is the latency from encoding to rendering when using ZowieBox to transmit 4K30 signal?
- Can in record to usb and encode at the same time?
- How to use NAS to save video file
- Device is hot, will it has any problem？
- What is the latency from encoding to rendering when using ZowieBox to transmit 4K30 signal?
- Does it support power pass through? Meaning can the ZowieBox accept or provide power through the USB-C?
- Can ZowieBox switch to a still image? Like jpeg that says be right back?
- Can it get multiple NDI feeds as input?
- How to use Tally light?
- If ZowieBox didn't connect LAN, how can I control the record function？
- What video formats can ZowieBox create?
- How do I fix the no signal problem when capturing a 4KP60 video from PS5?
- If nothing is captured on the preview screen, what should I do?
- If you use a 3.5 plug input for audio, will that audio also pass through the HDMI output?
- Can I use NDI over WIFI?
- What is the WiFi for?
- What USB dongles does ZowieBox support?
- No Ethernet Port on Laptop， how to extend ethernet to use NDI?
- How to perform point-to-point video transmitter and receiver by Lan
- How to perform point-to-point video transmitter and receiver over the Internet
- How to use SRTMiniSever for streaming
- Why doesn’t ZowieBox recognize Mac mini’s signal?
- Why is not ZowieBox decode NDI source from VLC, NDI, OBS, etc. supported?
- Feelworld output cannot be detected
- Get RTSP streaming URL
- Video file can not be viewed online
- Show all articles ( 25 ) Show all articles
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- How to get ZowieBox working in the OBS?
- How to get ZowieBox's video in vMix?
- How to use ZowieBox stream to YouTube
- Does ZowieBox supports multicast transmission?
- How to use ZowieBox stream to Facebook?
- How to stream to Twitch?
- How to use ZowieBox stream to Wowza
- Does this device support RTMP(S), the secure RST that facebook is now requiring?
- Can ZowieBox stream to multiple destinations at once?
- Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
- Can it store multiple steam keys for YouTube?
- How can I solve image and sound out of sync in OBS?
- Do you have to create an event on Facebook and YouTube before every stream or one key works every time if i plug it in the encoder?
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Medical Video Recorder
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- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
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- Brief description of the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
- How to find the version information on the MediDVR
- Output formats supported by the MediDVR
- Set up the video input and resolution on the MediDVR
- What video resolutions are supported?
- What is DICOM？
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PTZ Camera
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- How to find PTZ IP address
- How do I change the IP address of PTZ Camera?
- How do I set the PTZ camera to be on my network?
- How do I connect Mac PC to the PTZ camera?
- Does this camera need the power adapter if I use a POE switch？
- How to restore camera's default IP address，username and password in IR remote control
- How to restore factory defaults
- How to use PTZ NDI Camera connect Skype, Zoom
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- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to control your PTZ cameras by vMix
- How to get PTZ NDI Camera working in NDI
- How to control PTZ Camera by ZowiePTZ
- If I set a preset using the remote control, can I call that preset from the IP interface?
- How to use STREAM DECK to control the PTZ camera
- How to control PTZ camera by BITFOCUS Companion
- Supporting Xbox Joystick control
- How to set VISCA/Pelco-D/Pelco-P protocol at PTZ controller and PTZ camera
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- How to get PTZ cameras working in the OBS
- How to get PTZ cameras’ videos in vMix
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
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AI PTZ Camera
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- How to find PTZ IP address?
- How to restore factory defaults
- How to restore camera’s default IP address，username and password?
- How to use PTZ NDI Camera connect Skype, Zoom
- Which video formats does PTZ compatible with BlackMagic devices?
- AI PTZ Camera（1080P Version) - HDMI & SDI output delay
- How to upgrade the firmware at MAC OS?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ？
- How do I connect Mac PC to the AI PTZ camera?
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- How to get PTZ cameras working in OBS
- How to get PTZ cameras’ videos in vMix
- RTMP live streaming to YouTube directly from the AI PTZ camera
- RTMP live streaming to Facebook directly from the AI PTZ camera
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
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PTZ Controller
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- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
- Does this controller support VISCA over IP ?
- Does the RS232 and RS485/422 work on this controller?
- Can the gateway IP address be changed?
- I tried to connect in the network but the Gateway IP address and DNS server could not be changed. Could you tell me how to change them?
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Streaming Encoder
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- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
- Does the LiveV400 support OSD?
- Is device video collage supported?
- How to get LIveV400’s Serial Number
- What resolutions and framerates can the LiveV400 stream?
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- Which bands（frequencies） does the LiveV400 support?
- Which 4G（LTE）USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
- Can the LiveV400 stream to multiple destinations at once?
- How to use SIM card to connect to the network?
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RMA Return Procedures
In the event of a hardware failure, please contact Zowietek to verify product failure. Once the failure confirmed, please obtain a Return Material Authorization (RMA) number and fill out the RMA form properly in detail. Zowietek reserves the right to refuse the shipment that do not have an authorized RMA number or that do not follow the shipping instructions on RMA form. If RMA requested items was not received from the customer within thirty (30) days of the RMA assignment date, the RMA will be closed.
RMA product in valid warranty period will be repaired or replaced with new or refurbished parts free. A product whose warranty period has expired or which has been damaged or misused may be determined to be out of warranty. It will be repaired or replace for a fee.
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